• If you must cancel an order that you placed for immediate delivery, we reserve the right to charge a fee for unpacking and restocking.
  • If you must cancel an order that requires price-stickering or special handling, you must provide notice in writing at least 15 days before the  requested ship date.
  • If goods must be shipped or received by a certain date please state this on your order and please be clear whether cancel dates indicate when an order must be shipped or received.
  • Since our merchandise is imported, back-orders should be expected. Normally unshipped goods with a total value more than $50 will be back-ordered. Please note on your order if you don't accept back-orders or prefer a different back-order value threshold.
  • Normal freight will be charged on back-ordered goods.